Custom software resulted in ROI 371% and £1,270,500 in revenue
Service Provided: Custom Software Development
Industry: Business
Overview
A restaurant operator who was having various operations and management issues asked Sceamdo Technologies to help
Challenges
- Having long queues, errors in orders, customer complaints, and management issues
- Needed a better and customised solution to manage its restaurant business including taking and processing customer orders, customer reservations, scheduling, staff management, kitchen management, inventory management, supplier management, table/room management, order pickup or delivery management and tracking
Solution
- Order Automation: Designed and implementation of 5 multi-channel ordering solution which included – a mobile app ordering, web app ordering, Facebook ordering for ordering within a Facebook page, self-service ordering via a table device on tables within the restaurant, and Bar/Counter Ordering
- Reservation Automation: Designed and implemented 3 types of reservation - Table reservation, Room/Suite reservation, and Event reservation
- Customer Pickup or Delivery Automation: Designed and implemented 3 types of order pickup or delivery – Pickup Orders for customers to pick up their orders at specified date, time and restaurant location; Delivery Orders for order delivery at specified date, time, and customer location; and Table Orders for orders to be delivered to a table within the restaurant
- A full end-to-end Restaurant Management System designed and implemented. As a result of the solution’s success, the client ordered and received customised versions of the system for Event Management, Retail Management, and Hotel Management.
Results
- ROI: 371%
- Payback Period: 3 months
- Cumulative Net Value: £1,000,908
- Net Present Value: £846,598
- £1,270,500 in increased revenue
- Saved money
- Costs reduced
- Increase efficiency, performance and productivity
- Increased customer satisfaction
- Reduced customer churn
- Increased new customer acquisitions
If you need a similar solution or any of our services, click here to Contact Us