Custom Software Development

Service Provided: Custom Software Development

Industry: Business

Overview

A restaurant operator who was having various operations and management issues asked Sceamdo Technologies to help

Challenges

• Having long queues, errors in orders, customer complaints, and management issues
• Needed a better and customised solution to manage its restaurant business including taking and processing customer orders, customer reservations, scheduling, staff management, kitchen management, inventory management, supplier management, table/room management, order pickup or delivery management and tracking

Solution

• Order Automation: Designed and implementation of 5 multi-channel ordering solution which included – a mobile app ordering, web app ordering, Facebook ordering for ordering within a Facebook page, self-service ordering via a table device on tables within the restaurant, and Bar/Counter Ordering
• Reservation Automation: Designed and implemented 3 types of reservation - Table reservation, Room/Suite reservation, and Event reservation
• Customer Pickup or Delivery Automation: Designed and implemented 3 types of order pickup or delivery – Pickup Orders for customers to pick up their orders at specified date, time and restaurant location; Delivery Orders for order delivery at specified date, time, and customer location; and Table Orders for orders to be delivered to a table within the restaurant
• A full end-to-end Restaurant Management System designed and implemented. As a result of the solution’s success, the client ordered and received customised versions of the system for Event Management, Retail Management, and Hotel Management.

Results

• ROI: 371%
• Payback Period: 3 months
• Cumulative Net Value: £1,000,908
• Net Present Value: £846,598
• £1,270,500 in increased revenue
• Saved money
• Costs reduced
• Increase efficiency, performance and productivity
• Increased customer satisfaction
• Reduced customer churn
• Increased new customer acquisitions